Buyer Protection & Safety

Yes! As long as the order has not yet reached Complete status, you can raise an Issue Order, and GameMarket.gg admin will be ready to assist you.

No, sharing contact information to chat outside of GameMarket.gg is strictly prohibited.

Consequences of sharing external contact details:

• Your account will be permanently banned.

• Higher risk of scams, since GameMarket.gg cannot protect transactions made outside the platform.

To ensure a safe and secure marketplace for all users, all communication must remain within GameMarket.gg’s messaging system.

No, all transactions must be completed within GameMarket.gg. This is to:

• Ensure security through our GameMarket Buyer Protection.

• Allow dispute resolution in case of issues.

• Prevent scams or fraudulent activities.

• Maintain a fair and secure marketplace for all users.

⚠️ Warning: Any user found engaging in off-platform transactions will face immediate account suspension or permanent ban.

If a seller attempts to conduct transactions outside of GameMarket.gg, it is considered a serious violation of our marketplace policies. Consequences for sellers who attempt off-platform transactions:

• Permanent account ban.

• Buyers will not be protected under the GameMarket Buyer Protection and dispute resolution system.

• Higher risk of scams, since transactions outside the platform are not safe.

• If the issue is related to a listing, you can report it directly on the listing page.

• If the seller themselves is violating policies, you can submit a request via the Submit a Request page: https://gamemarket.gg/support

Any relevant proof that supports your claim is required, including:

• Screenshots (SS) of conversations, product details, or transaction proof.

• Videos if necessary, especially for cases related to account access or service completion.

Providing clear and detailed evidence will help speed up the resolution process.

The resolution time varies depending on the complexity of the case. Some disputes may be resolved instantly within minutes, while others may take several days to review properly.

You can submit an Issue Order by clicking the "Issue Order" button on your order page.
(Note: Orders that have already been marked as Complete cannot be disputed.)

As long as your order is not yet marked as Complete, you can raise an Issue Order to dispute the transaction.